ITIL 4 Foundation - Ditum Academy

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Click to the following link to download ITIL 4 Foundation Glossary - ITIL 4 Foundation Glossary

Course Content

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ITIL 4 Foundation – Introduction

ITIL 4 Foundation – Overview

ITIL 4 Foundation – Service Management Concepts 1 Topic

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ITIL 4 Foundation – Service Management Concepts – Quiz

ITIL 4 Foundation – Dimensions 1 Topic

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ITIL 4 Foundation – Dimensions – Quiz

ITIL 4 Foundation – Service Value System 7 Topics

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ITIL 4 Foundation – Service Value System – Principles

ITIL 4 Foundation – Service Value System – Governance

ITIL 4 Foundation – Service Value System – Service Value Chain

ITIL 4 Foundation – Service Value System – Practices

ITIL 4 Foundation – Service Value System – Continual Improvement

ITIL 4 Foundation – Service Value System – Summary

ITIL 4 Foundation – Service Value System – Quiz

ITIL 4 Foundation – General Management Practices 16 Topics

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ITIL 4 Foundation – General Management Practices – Relationship Management*

ITIL 4 Foundation – General Management Practices – Supplier Management*

ITIL 4 Foundation – General Management Practices – Information Security Management*

ITIL 4 Foundation – General Management Practices – Continual Improvement*

ITIL 4 Foundation – General Management Practices – Architecture Management

ITIL 4 Foundation – General Management Practices – Knowledge Management

ITIL 4 Foundation – General Management Practices – Measurement and Reporting

ITIL 4 Foundation – General Management Practices – Organizational Change Management

ITIL 4 Foundation – General Management Practices – Portfolio Management

ITIL 4 Foundation – General Management Practices – Project Management

ITIL 4 Foundation – General Management Practices – Risk Management

ITIL 4 Foundation – General Management Practices – Service Financial Management

ITIL 4 Foundation – General Management Practices – Strategy Management

ITIL 4 Foundation – General Management Practices – Workforce and Talent Management

ITIL 4 Foundation – General Management Practices – Summary

ITIL 4 Foundation – General Management Practices – Quiz

ITIL 4 Foundation – Service Management Practices 19 Topics

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ITIL 4 Foundation – Service Management Practices – Service Level Management*

ITIL 4 Foundation – Service Management Practices – IT Asset Management*

ITIL 4 Foundation – Service Management Practices – Service Configuration Management*

ITIL 4 Foundation – Service Management Practices – Change Enablement*

ITIL 4 Foundation – Service Management Practices – Release Management*

ITIL 4 Foundation – Service Management Practices – Monitoring and Event Management*

ITIL 4 Foundation – Service Management Practices – Service Desk*

ITIL 4 Foundation – Service Management Practices – Service Request Management*

ITIL 4 Foundation – Service Management Practices – Incident Management*

ITIL 4 Foundation – Service Management Practices – Problem Management*

ITIL 4 Foundation – Service Management Practices – Capacity and Performance Management

ITIL 4 Foundation – Service Management Practices – Availability Management

ITIL 4 Foundation – Service Management Practices – Continuity Management

ITIL 4 Foundation – Service Management Practices – Business Analysis

ITIL 4 Foundation – Service Management Practices – Service Catalogue Management

ITIL 4 Foundation – Service Management Practices – Servide Design

ITIL 4 Foundation – Service Management Practices – Validation and Testing

ITIL 4 Foundation – Service Management Practices – Summary

ITIL 4 Foundation – Service Management Practices – Quiz

ITIL 4 Foundation – Technical Management Practices 5 Topics

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ITIL 4 Foundation – Technical Management Practices – Deployment Management*

ITIL 4 Foundation – Technical Management Practices – Infrastructure and Platform Management

ITIL 4 Foundation – Technical Management Practices – Software Development and Management

ITIL 4 Foundation – Technical Management Practices – Summary

ITIL 4 Foundation – Technical Management Practices – Quiz

ITIL 4 Foundation – Summary

ITIL 4 Foundation – Exam Preparation 2 Topics

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ITIL 4 Foundation – Sample paper 1

ITIL 4 Foundation – Sample paper 2

ITIL 4 Foundation – Course Evaluation