ITIL 4 Specialist: Drive Stakeholder Value

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Click to the following link to download the ITIL 4 Wallchart - ITIL 4 Wallchart Click to the following link to download the DSV Glossary - ITIL4 DSV Glossary

Course Content

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ITIL 4 Specialist: DSV – Introduction

ITIL 4 Specialist: DSV – ITIL 4 Overview

ITIL 4 Specialist: DSV – Overview

ITIL 4 Specialist: DSV – Customer Journey 1 Topic

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ITIL 4 Specialist: DSV – Customer Journey – Quiz

ITIL 4 Specialist: DSV – Explore 1 Topic

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ITIL 4 Specialist: DSV – Explore – Quiz

ITIL 4 Specialist: DSV – Engage 1 Topic

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ITIL 4 Specialist: DSV – Engage – Quiz

ITIL 4 Specialist: DSV – Offer 1 Topic

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ITIL 4 Specialist: DSV – Offer – Quiz

ITIL 4 Specialist: DSV – Agree 1 Topic

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ITIL 4 Specialist: DSV – Agree – Quiz

ITIL 4 Specialist: DSV – Onboard 1 Topic

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ITIL 4 Specialist: DSV – Onboard – Quiz

ITIL 4 Specialist: DSV – Co-Create 1 Topic

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ITIL 4 Specialist: DSV – Co-Create – Quiz

ITIL 4 Specialist: DSV – Realize 1 Topic

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ITIL 4 Specialist: DSV – Realize – Quiz

ITIL 4 Specialist: DSV – Summary

ITIL 4 Specialist: DSV – Exam Preparation 2 Topics

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ITIL 4 Specialist: DSV – Sample exam 1

ITIL 4 Specialist: DSV – Sample exam 2

ITIL 4 Specialist: DSV – Course Evaluation