ITIL® 4 Specialist: Drive Stakeholder Value

Certification training course and exam voucher

What will you learn?

The price includes access to video courses, study materials, quizzes, practice exams, and an exam voucher.

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Course Contect

Course Description

The core of the ITIL® 4 Drive Stakeholder Value course is the concept of “customer journey”, which describes a systematic approach to creating a successful (meeting or exceeding expectations) experience of customers, users, suppliers and partners in their interaction with a service provider and its services. In the context of the “journey” stages, the use of business analysis, relationship management, supplier management, service level management and service catalogue management, portfolio management practices are considered to ensure co-creation of value from services for all stakeholders.

Course materials include:

  • Presentation materials and additional notes to them 
  • Assignments
  • Exam tips and hints 
  • 2 Sample papers.

Course Structure:

  • Introduction
  • ITIL® 4 Overview
  • Introduction to Drive Stakeholder Value
  • Customer Journey
  • Explore
  • Engage
  • Offer
  • Agree
  • Onboard
  • Co-Create
  • Realize
  • Summary

Don't miss this opportunity!

Who is it aimed at?

Course Objectives

  • Understand how to plan customer journeys
  • Know how to target markets and stakeholders
  • Know how to foster relationships with stakeholders
  • Know how to shape demand and design service offerings
  • Know how to align expectations and agree upon details of service
  • Know how to onboard and off-board customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value
  • Prepare for the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

Prerequisites for passing the exam

  • ITIL® 4 Foundation certification
  • It is mandatory to have attended an accrefited ITIL® 4 Specialist: Drive Stakeholder Value training course.

What is included?

Online video courses

With high-quality online videos, you can study the materials anytime, anywhere. You get access to video courses for 365 days.

Downloadable study guide

You can download the course materials in PDF format, which are great for self-study.


After each section, you will be able to consolidate the material studied with the help of quiz questions. This will help ensure the best preparation results.

Sample papers

At the end of the course, you will have the opportunity to take sample exams to test your knowledge before the actual exam.

Glossary and Syllabus

You will be able to download a glossary of terms used in this course.  And also syllabus for the exam. These will help you pass the exam.

Exam voucher

Our course includes the PeopleCert web proctoring Certification Exam voucher ($477 USD value). The voucher expires 12 months from the date of purchase. After purchasing the course, we will send you a voucher to your email within 1 business day. 

Accredited course

Ditum Group is an accredited organization for the ITIL 4 Specialist: Drive Stakeholder Value certification exam. 


All our courses are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price.

About ITIL 4 Certification


ITIL® 4 Specialist: Drive Stakeholder Value is aimed at practitioners responsible for managing and stakeholders, those that focus on customer journey and experience, and those that are responsble for fostering relationships with partners and suppliers. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Accredited training for the ITIL® Managing Professional modules is required to ensure a complete understanding of the underlying material. ITIL® 4 Foundation is a prerequisite for all Managing Professional and Strategic Leader modules.

Pricing options

We also provide other packages with different pricing options

ITIL 4 Specialist: Drive Stakeholder Value Training Course and Exam voucher


ITIL 4 Specialist: Drive Stakeholder Value Training Course and Exam voucher with Take2 (Retake) option


You can also leave a request for virtual (instructor-led) training

We can conduct this course in a virtual format with a trainer. Leave us a request, we will contact you, discuss the cost and other elements.

Ditum Group is an Accredited Organization for ITIL®, PRINCE2®, and PRINCE2 Agile® by PeopleCert on behalf of Axelos. ITIL®, PRINCE2® and the Swirl logo are registered trademarks of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.


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