ITIL® 4 Foundation
E-Learning course
What will you learn?
- You willl get a general awareness and knowledge of the key elements, concepts and terminology used in ITIL
- Understand how people in an organization can work collaboratively to enable value creation
- Understand how to improveme the customer satisfaction due to a better approach to service delivery
- Understand the ITIL principles and be able to demonstrate how you can improve an individual’s work and the work of the organization
The price includes access to video courses, study materials, quizzes, and practice exams.
Course Content
Course description
The ITIL® 4 Foundation course will introduce you to key service management concepts, ITIL® guiding principles, service value system (SVS), practices and their role in the organization.
The essence of the ITIL® 4 approach is to focus on the ultimate goal or value pursued by the consumer of the service, rather than on processes and technologies. At the same time, consumers mean both internal and external customers of the company.
So why not learn the basics of ITIL® 4 and extend its methods and principles to other departments or the company as a whole?
Course structure
- Introduction
- ITIL® 4 Overview
- Service Management Concepts
- 4 Dimenstions
- Service Value System
- General Management Practices
- Service Management Practices
- Technical Management Practices
- Summary
Who is it aimed at?
- Head of IT department
- Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
- Everyone who interacts with the IT department
- Service Desk agents / managers
- Service / Process / Practice Owners
- IT consultants and trainers / IT auditors
- Individuals at the start of their journey in service management
- Existing ITIL qualification holders wishing to update their knowledge
- Students in the following areas: IT, management
What is included?
Online video courses
With high-quality online videos, you can study the materials anytime, anywhere. You get access to video courses for 365 days.
Downloadable study guide
You can download the course materials in PDF format, which are great for self-study.
Quizzes
After each section, you will be able to consolidate the material studied with the help of quiz questions. This will help ensure the best preparation results.
Sample papers
At the end of the course, you will have the opportunity to take sample exams to test your knowledge before the actual exam.
Glossary and Syllabus
You will be able to download a glossary of terms used in this course. And also syllabus for the exam. These will help you pass the exam.
About ITIL 4 Certification
The ITIL® 4 Foundation Certification is the most current certification you can get and is a great addition to your knowledge base. If you want to continue your studies and gain additional knowledge and processes in order to achieve the status of ITIL® Managing Professional or ITIL® Strategic Leader, you will need to pass the ITIL® 4 Foundation exam, which is a prerequisite for progressing to a higher level of study.
You can also leave a request for virtual (instructor-led) training
We can conduct this course in a virtual format with a trainer. Leave us a request, we will contact you, discuss the cost and other elements.
Email: sales@ditumacademy.com
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